Our specialty is providing outsourcing services to the hospitality industry -- your industry. Because of our unique focus and experienced management team, we understand how to make your property stand out from the rest. Outsourcing with The Service Companies is an option for property managers that will improve cleanliness, save costs and eliminate the hassle of managing hard-to-staff shifts. But don't take our word for it, read below what our customers say about us.
Why Outsource?
Why Work With the Service Companies?
Leadership
Quality
Consistency
Partnership
Specialized operators trained solely in cleanliness, quality and efficiency improve the look and scores of a property.
TSC employees & leadership are focused solely on excellence in cleaning.
TSC's training program, TSC-U, is a combination of best practices gleaned from our four diamond customer base and 23 years of cleaning experience.
Dedicated leadership, thorough inspections & accountability to you ensure quality of our work.
"Since TSC has been on property for the past three months, my cleanliness scores have increased from 89% to 93.5%, making my property the highest ranked property in cleanliness in our company (versus over 15 sister properties)."
- GM of +1000 room, 50,000 ft2 casino
"One of the most important elements of success for FSS is the very careful management of the quality of work. Not every employee they have is perfect, but the supervision model is so strong that it guarantees a high level of service and performance."
- Sr. Director, 300 room, 40,000 ft2 casino
Depending on the number of services, outsourcing can represent significant savings.
Efficiency of expert staff often results in ability to do more.
Outsourcing to TSC eliminates your recruiting, background check, drug screening and training expenses as well as reduces costs incurred purchasing, repairing and maintaining your cleaning equipment as we will take on these functions for you.
"When I brought TSC in, I was able to outsource both services to TSC and they gave me a much cleaner kitchen, much cleaner public areas and much better service for a little less money."
- General Manager of +400 room AAA-Four Diamond hotel
"[Outsourcing with FSS] gives us significant savings by not having to incur the total labor cost of wages, benefits, recruiting, training and other costs."
- Sr. Director, 300 room, 40,000 ft2 casino
Recruiting, hiring, training and supervising workers can be a difficult task, especially for high-turnover overnight shifts.
Customers frequently cite TSC's unique ability to find labor in markets where the properties had struggled with recruiting as a key competitive advantage.
Cleaning represents a time-consuming responsibility for property managers and employees whose time might be better served interacting directly with the guests or dedicated to revenue-generating opportunities. Leave the cleaning to us -- it's what we do.
"When TSC began carpet cleaning for us, the employee who was responsible for special carpet cleaning & in room special carpet cleaning really impressed me. He was so efficient and did such a good job."
- General Manager of +400 room AAA-Four Diamond hotel
"TSC's key strengths are integrity, change management, employee engagement and technical know-how."
- General Manager of +100 Room, 50,000 ft2 Casino
Our team recruits only the highest quality employees.
All of our employees have valid I-9s and W-4s and have undergone background checks, drug tests and e-verification.
Our culture is based on integrity and best summarized as "work hard, be rewarded."
Leaders are taught to actively seek out top performers from within the TSC system for open leadership opportunities.
One third of our executive staff started out as line employees.
Working with TSC is a career, not just a job.
We actively develop strong colleague relationships with our partners, your team, from the line to property leadership to ensure we're all working toward the same goal: making your property shine to impress "our customers."
"SSC is family. If you were to come into this building, you would not be able to tell the difference between SSC and my team. We work as one family and are perceived as one family by our customers."
- Director of Rooms +200 room hotel
"I've always had a very positive image of the housekeeping director and her supervisors. One of the things that impressed me most recently is, without being asked, the FSS director has been paying special attention to the quality of the laundry. We have another vendor who manages the laundry and they were damaging some of the linen. The FSS director was very quick to point out that some of the linens were being damaged and she proactively sought to fix this. She also has been managing our linen inventories for us - ensuring we're getting back what we've sent out and are being charged appropriately, all without being asked."
- Sr. Director of Hotel & Food & Beverage Operations, +300 room, 40,000 ft2 casino
TSC's proprietary training program, called TSC-University (TSC-U), is extensive and led by TSC's best operators.
Training is led by an "all star" team who stay on property for two weeks to ensure compliance.
TSC-U was developed by combining best practices of our four diamond customer base and learnings from our 23 years of luxury hotel cleaning experience.
We additionally incorporate all property-specific or management-company-specific specifications into initial and ongoing training.
Property managers work on property full time to manage the TSC team and ensure performance -- you'll never be more than two levels from our corporate leadership team.
"One of the most important elements of success for FSS is the very careful management of the quality of work. Not every employee they have is perfect, but the supervision model is so strong that it guarantees a high level of service and performance. Secondly, I'm also very satisfied with how responsive the team is. In case there's ever a guest issue, the team is very quick to respond. They fix it quickly and well."
- Sr. Director of Hotel & Food & Beverage Operations, +300 room, 40,000 ft2 casino
"I hired TSC because the company I had been using was not up to spec. When TSC came on property, they led the most well orchestrated, best communicated transition I've ever been involved with."
- General Manager of +1000 room, 50,000 ft2 casino
"One of TSC's key strengths is responsiveness to my needs as a GM - whenever I need something done differently, they fix it quickly and once. I don't have to ask again."
- General Manager of +400 room AAA-Four Diamond hotel
History