The newest member to the TSC executive team, Joel Shumaker joined The Service Companies in October 2010. Joel founded JRS International, the nation's leading chandelier and window cleaning company dedicated to the hospitality industry over 30 years ago. From 1980-2010, Joel and his team of experts grew JRS from one customer to +250, spanning the US and Caribbean and serving such brands as Ritz-Carlton, Four Seasons and Hyatt, to name a few. Joel decided to join JRS International with The Service Companies in October 2010, citing the shared customer base, attention to detail and dedication to customer service as the reasons for the partnership. Joel continues to lead the JRS team as part of the TSC leadership team.
Victor Lopez has a distinguished 35 years of experience in all facets of hotel development and operation, including a 30 year career at Hyatt Hotels Corporation, most recently as senior vice president for development and field operations specializing in the Caribbean and Latin America. In his leadership roles at Hyatt, he oversaw the operations of 32 properties from South America to Hawaii, including all resort properties in North America. He was instrumental in the development and implementation of the Camp Hyatt, Spa Hyatt, Golf Hyatt and learning vacation programs, as well as the gaming operations attached to Hyatt Resorts.
John Thiesfeld joined The Service Companies in August 2009. Mr. Thiesfeld most recently ran a hospitality asset management firm, primarily focused on driving revenue and NOI growth at large luxury hotel and resort properties. Prior to asset management, John enjoyed a distinguished 25 year career in hospitality sales and marketing. Within that tenure, John spent nearly 17 years with Hyatt Hotels Corporation progressing from on property sales leadership to running the sales, revenue and marketing operations for some of Hyatt's largest and most profitable regions.
Mike Rosenow joined The Service Companies as Senior Vice President of Human Resources in June 2009. Prior to joining TSC, Mr. Rosenow spent 10 years with the world's largest casino-hotel company, Harrah's Entertainment, Inc.. While with Harrah's in Northern Nevada, Mike held the positions of Director of Human Resources, Director of Customer Service, Vice President of Human Resources and Regional Vice President of Human Resources.
Bruce joined TSC in July 2009 after having spent over 25 years in the hospitality and transportation industries. He spent 20 years with ARAMARK of which 18 years were in the Audit, Finance and Accounting areas. Bruce held the Chief Financial Officer position of ARAMARK's Campus Services division for over 12 years where the company grew to over $900 million in revenues. In addition, Bruce has held key operational executive positions with ARAMARK and FirstGroup America, the largest manager of transportation services in North America. Bruce earned both his Bachelor's and Master's of Business Administration degrees from the Wharton School of Business at the University of Pennsylvania.
Kurt Wong started in the hospitality business with Hilton Hotels Corporation in the food and beverage division. He eventually ran all F&B operations for Hilton in Reno, Nevada. In 2004 Mr. Wong joined Harrah's as the Director of Food and Beverage for the Harrah's Reno, and was quickly promoted to Director of Operations, responsible for all non-gaming operations for their 1,000 room casino property in Reno, NV. In 2008, he was promoted again to Vice President of Asian Player Development based out of San Francisco, CA and Lake Tahoe, NV. Mr. Wong joined The Service Companies in April of 2009 as Vice President of Operations. He was promoted into his current role overseeing all company operations in 2012.
Anthony Tricase joined TSC in 2011 as the Vice President of Customer
Satisfaction, focused on delivering continuous improvement to TSC's
growing client base. Prior to joining TSC, Anthony spent over 15 years with Caesars Entertainment where he held positions ranging from Executive Associate to the Regional President, Director of Customer Service and Director of Asian and Casino Marketing. Anthony holds a degree in Communications from East Carolina University.
Tom Mason joined the leadership team in 2012. Mason brings over 30 years of experience in all aspects of hospitality property management, from operations and human resources to engineering, finance and sales. He spent over 25 years with Global Hyatt Corporation starting his career in front office and rooms division. Mr. Mason then spent a number of years as a Corporate Rooms Director as part of a "Best Practice" team. From there he went on to become General Manager of multiple full service Hyatt properties and later oversaw all company assets in Minneapolis. In 2007, he joined the Turnstone Group as Senior Asset Manager, responsible for providing direction for all of the firm's hospitality-related initiatives. Most recently Mr. Mason was General Manager of the Radisson Plaza Hotel in Minneapolis where he was named General Manager of the Year.
Patricia is responsible for the accounting functions of finance,
billing/accounts receivable, accounts payable, payroll, cash management
and monthly reporting of the financial statements. She is one of the
main contacts with the operations team to help in financial information
distribution and timeliness of reporting.
Patricia has spent nine years with Ernst & Young, BDO Seidman and
Deloitte & Touche in the United States, Brazil and Australia. Patricia
has worked in the audit function, financial advisory and consulting
services and mergers and acquisitions areas of the three firms. Most
recently Patricia worked for Springs Global US, a leading home
furnishings supplier to major retailers throughout North America based
in South Carolina. Patricia has her CPA as well as an MBA in Finance.