Miami Lakes, FL (January 25, 2012) – Anthony Tricase, has been promoted to Vice President of Customer Satisfaction of The Service Companies, the leading one-stop-shop for heart of the house hospitality management in the hotel, casino and vacation ownership industries. Based out of Las Vegas, Tricase's initial focus is on delivering results to TSC's largest gaming client. Tricase reports directly to Mike Rosenow, Senior Vice President of Human Resources. His appointment is effective immediately. "This new position will focus on delivering continued improvement in quality of our customers' properties on a year over year and quarter over quarter basis," stated Rosenow. "The creation of this position strengthens TSC's guarantee to maintain or improve its clients' quality assurance scores, which we've successfully done throughout its 25 years in business."
Prior to joining TSC, Tricase spent over 15 years with Caesars Entertainment where he has held positions ranging from Executive Associate and Regional President, Director of Customer Service to Director of Domestic and Asian Casino Marketing. Tricase holds a degree in Marketing from East Carolina University.
The Service Companies' portfolio consists of JRS International (JRS), Southern Service Corporation (SSC) and Full Service Systems (FSS), three of the most well-known heart of the house hospitality management providers exclusively dedicated to the hospitality, casino and vacation ownership industries. The 25 year old TSC today serves nearly 400 properties in 40 states and the Caribbean with 6000 employees. The Company provides services ranging from turn-key housekeeping and stewarding services to public areas, kitchen, window and chandelier cleaning services. Led by an executive team with more than 200 years of combined experience at AAA Four Diamond hotels and casinos, The Service Companies have an impressive track record, serving a variety of exclusive clients such as Ritz-Carlton, Four Seasons, Caesar's, MGM, Loews Hotels, Hyatt Hotels Corporation, and Wyndham Resorts. The firm's model delivers consistently high levels of service quality and improved performance at the bottom line. For more information on The Service Companies, please call 800-385-8800 or visit www.theservicecompanies.com.