President and Chief Executive Officer
Mr. Wilson joined The Service Companies in November 2008 as Senior Vice President and General Manager. He was promoted to President in December of 2010 and to Chief Executive Officer in June, 2011. Under Mr. Wilson’s leadership The Service Companies has grown into a broad-based national hospitality enterprise spanning over 40 states and 400 premier accounts. Prior to joining The Service Companies, Steve spent over twenty years with Hyatt Hotels Corporation primarily in operations and financial management while serving as General Manager of several of Hyatt's highest profile domestic properties. Mr. Wilson began his career as a Hyatt Corporate Management Trainee and held management positions of increasing levels of responsibility in large and small luxury hotels and resorts across the United States.
Chief Financial Officer
Bruce joined The Service Companies in July 2009 after having spent over 25 years in the hospitality and transportation industries. He spent 20 years with ARAMARK of which 18 years were in the Audit, Finance and Accounting areas. Bruce held the Chief Financial Officer position of ARAMARK's Campus Services division for over 12 years where the company grew to over $900 million in revenues. In addition, Bruce has held key operational executive positions with ARAMARK and FirstGroup America, the largest manager of transportation services in North America. Bruce earned both his Bachelor's and Master's of Business Administration degrees from the Wharton School of Business at the University of Pennsylvania.
Chief Operating Officer
Mr. Wong joined The Service Companies in 2009 after over 21 years of senior leadership positions in the hotel and gaming industry, with Hilton Hotels and Caesars Entertainment. Mr. Wong joined the company as Vice President of Operations and was promoted to Senior Vice President of Operations in 2012. He was promoted to his current role as Chief Operating Officer overseeing all aspects of operations for the company and nurturing strong on-going relationships with the brands we serve, in September, 2015.
Senior Vice President of Sales and Marketing
John Thiesfeld joined The Service Companies in July, 2009. Mr. Thiesfeld most recently ran a hospitality asset management firm, primarily focused on driving revenue and NOI growth at large luxury hotel and resort properties. Prior to asset management, John enjoyed a distinguished 25 year career in hospitality sales and marketing. Within that tenure, John spent nearly 17 years with Hyatt Hotels Corporation progressing from on-property sales leadership to Vice President of sales, revenue and marketing operations for some of Hyatt's largest and most profitable regions.
General Manager, JRS International
Joel Shumaker joined The Service Companies in October 2010 following the acquisition of JRS International which Joel founded over 30 years ago. From 1980-2010, Joel and his team grew JRS from one customer to +250, spanning the US and Caribbean and serving such brands as Ritz-Carlton, Four Seasons and Hyatt, to name a few. Joel decided to join JRS International with The Service Companies in October 2010, citing the shared customer base, attention to detail and dedication to customer service as the reasons for the partnership. Joel continues to lead the JRS team as part of The Service Companies leadership team.
Senior Vice President of Business Development
Victor Lopez has a distinguished 35 years of experience in all facets of hotel development and operation, including a 30 year career at Hyatt Hotels Corporation, most recently as senior vice president for development and field operations specializing in the Caribbean and Latin America. In his leadership roles at Hyatt, he oversaw the operations of 32 properties from South America to Hawaii, including all resort properties in North America. He was instrumental in the development and implementation of the Camp Hyatt, Spa Hyatt, Golf Hyatt and learning vacation programs, as well as the gaming operations attached to Hyatt Resorts.
President of MMI Hospitality Cleaning
Edward Hisey joined The Service Companies team in July 2013 upon the merger of Maintenance Masters and The Service Companies. Access to a large support structure, dedicated HR staff, and ability to better service clients were all reasons for merging. Since inception, Maintenance Masters has exclusively serviced luxury resort properties such as Four Seasons and Ritz Carlton, among others. Mr. Hisey also teaches several certification classes for the IICRC, including Natural Stone Maintenance and Restoration, Hard Surface Floor Care, Carpet and Upholstery Cleaning, and is a frequent contributor to several industry publications. Prior to founding Maintenance Masters, Mr. Hisey proudly served in the US Army for 7 years as an AH-64 helicopter pilot. His many awards and Certifications include US Airborne School, Air Assault School, Ranger Indoctrination Program, as well as winning the Coveted Army Wide "Top Gun" award.
Corporate Director of Finance
Patricia is responsible for the accounting functions of finance, billing/accounts receivable, accounts payable, payroll, cash management and monthly reporting of the financial statements. She is one of the main contacts with the operations team to help in financial information distribution and timeliness of reporting.
Patricia has spent nine years with Ernst & Young, BDO Seidman and Deloitte & Touche in the United States, Brazil and Australia. Patricia has worked in the audit function, financial advisory and consulting services and mergers and acquisitions areas of the three firms. Most recently Patricia worked for Springs Global US, a leading home furnishings supplier to major retailers throughout North America based in South Carolina. Patricia has her CPA as well as an MBA in Finance.
Vice President - Operations
Keith Gaines joined The Service Companies in July of 2009 as an Area Manager for the Southeast Region. Prior to joining the company, Mr. Gaines spent 21 years with Hyatt Hotels Corporation focused on operations. During his time with Hyatt, Keith worked in numerous convention and luxury hotels and held various senior management positions within the rooms division. Keith was promoted to Regional Vice President-Operations in December, 2013 and into his current role, overseeing the RVP Group, in September, 2015.
Vice President of Planning and Strategy
Andy joined The Service Companies in June 2013 as the Corporate Director of Planning and Continuous Improvement. He began his hospitality career as a Corporate Management Trainee with Hyatt Hotels Corporation. He spent more than 10 years of his career as a General Manager in resort and commercial hotels for Doubletree, Hilton and Sheraton, among others. In 2007, Andy joined ARAMARK’s Business and Industry Division as a District Manager. In 2009, he was promoted to a Resident District Manager for ARAMARK’s largest fully integrated food and facilities account, 3M World Headquarters. Andy was promoted into his current role overseeing company-wide strategic planning and strategy in September 2015.
Senior Vice President-Human Resources
Matt Sanfilippo joined The Service Companies as Director of Human Resources in November, 2010. Prior to joining The Service Companies, Mr. Sanfilippo spent over six years with the world's largest casino hotel company, Caesars Entertainment. While with Caesars, Matt held various leadership roles in Human Resources including, Employee Relations Manager, Human Resources Manager and Director-Human Resources. Prior to Caesars, Matt spent four years proudly serving in the United States Air Force at Nellis Air Force Base in Las Vegas, NV. Matt was promoted into his current role overseeing all Human Resources functions in January, 2014.