President and Chief Executive Officer
Mr. Wilson joined The Service Companies in November 2008 as Senior Vice President and General Manager. He was promoted to President in December of 2010 and to Chief Executive Officer in June, 2011. Under Mr. Wilson’s leadership The Service Companies has grown into a broad-based national hospitality enterprise spanning over 40 states and 400 premier accounts. Prior to joining The Service Companies, Steve spent over twenty years with Hyatt Hotels Corporation primarily in operations and financial management while serving as General Manager of several of Hyatt's highest profile domestic properties. Mr. Wilson began his career as a Hyatt Corporate Management Trainee and held management positions of increasing levels of responsibility in large and small luxury hotels and resorts across the United States.
Chief Financial Officer
Bruce joined The Service Companies in July 2009 after having spent over 25 years in the hospitality and transportation industries. He spent 20 years with ARAMARK of which 18 years were in the Audit, Finance and Accounting areas. Bruce held the Chief Financial Officer position of ARAMARK's Campus Services division for over 12 years where the company grew to over $900 million in revenues. In addition, Bruce has held key operational executive positions with ARAMARK and FirstGroup America, the largest manager of transportation services in North America. Bruce earned both his Bachelor's and Master's of Business Administration degrees from the Wharton School of Business at the University of Pennsylvania.
Senior Vice President of Human Resources and Chief Compliance Officer
Mike Rosenow joined The Service Companies as Senior Vice President of Human Resources in June 2009. Prior to joining The Service Companies, Mr. Rosenow spent 10 years with the world's largest casino-hotel company, Harrah's Entertainment, Inc.. While with Harrah's in Northern Nevada, Mike held the positions of Director of Human Resources, Director of Customer Service, Vice President of Human Resources and Regional Vice President of Human Resources.
Senior Vice President-Operations and Continuous Improvement
Kurt Wong started in the hospitality business with Hilton Hotels Corporation in the food and beverage division. He eventually ran all F&B operations for Hilton in Reno, Nevada. In 2004 Mr. Wong joined Harrah's as the Director of Food and Beverage for the Harrah's Reno, and was quickly promoted to Director of Operations, responsible for all non-gaming operations for their 1,000 room casino property in Reno, NV. In 2008, he was promoted again to Vice President of Asian Player Development based out of San Francisco, CA and Lake Tahoe, NV. Mr. Wong joined The Service Companies in April of 2009 as Vice President of Operations. He was promoted into his current role overseeing all company operations in 2012.
Senior Vice President of Sales and Marketing
John Thiesfeld joined The Service Companies in August 2009. Mr. Thiesfeld most recently ran a hospitality asset management firm, primarily focused on driving revenue and NOI growth at large luxury hotel and resort properties. Prior to asset management, John enjoyed a distinguished 25 year career in hospitality sales and marketing. Within that tenure, John spent nearly 17 years with Hyatt Hotels Corporation progressing from on property sales leadership to running the sales, revenue and marketing operations for some of Hyatt's largest and most profitable regions.
General Manager, JRS International
The newest member to the The Service Companies executive team, Joel Shumaker joined The Service Companies in October 2010. Joel founded JRS International, the nation's leading chandelier and window cleaning company dedicated to the hospitality industry over 30 years ago. From 1980-2010, Joel and his team of experts grew JRS from one customer to +250, spanning the US and Caribbean and serving such brands as Ritz-Carlton, Four Seasons and Hyatt, to name a few. Joel decided to join JRS International with The Service Companies in October 2010, citing the shared customer base, attention to detail and dedication to customer service as the reasons for the partnership. Joel continues to lead the JRS team as part of the The Service Companies leadership team.
Senior Vice President of Business Development
Victor Lopez has a distinguished 35 years of experience in all facets of hotel development and operation, including a 30 year career at Hyatt Hotels Corporation, most recently as senior vice president for development and field operations specializing in the Caribbean and Latin America. In his leadership roles at Hyatt, he oversaw the operations of 32 properties from South America to Hawaii, including all resort properties in North America. He was instrumental in the development and implementation of the Camp Hyatt, Spa Hyatt, Golf Hyatt and learning vacation programs, as well as the gaming operations attached to Hyatt Resorts.
President of MMI Hospitality Cleaning
Edward Hisey joined The Service Companies team in July 2013 upon the merger of Maintenance Masters and The Service Companies. Access to a large support structure, dedicated HR staff, and ability to better service clients were all reasons for merging. Since inception, Maintenance Masters has exclusively serviced luxury resort properties such as Four Seasons and Ritz Carlton, among others. Mr. Hisey also teaches several certification classes for the IICRC, including Natural Stone Maintenance and Restoration, Hard Surface Floor Care, Carpet and Upholstery Cleaning, and is a frequent contributor to several industry publications. Prior to founding Maintenance Masters, Mr. Hisey proudly served in the US Army for 7 years as an AH-64 helicopter pilot. His many awards and Certifications include US Airborne School, Air Assault School, Ranger Indoctrination Program, as well as winning the Coveted Army Wide "Top Gun" award.
Corporate Director of Finance
Patricia is responsible for the accounting functions of finance, billing/accounts receivable, accounts payable, payroll, cash management and monthly reporting of the financial statements. She is one of the main contacts with the operations team to help in financial information distribution and timeliness of reporting.
Patricia has spent nine years with Ernst & Young, BDO Seidman and Deloitte & Touche in the United States, Brazil and Australia. Patricia has worked in the audit function, financial advisory and consulting services and mergers and acquisitions areas of the three firms. Most recently Patricia worked for Springs Global US, a leading home furnishings supplier to major retailers throughout North America based in South Carolina. Patricia has her CPA as well as an MBA in Finance.