Management Team

Martin Duane

Regional Vice President - Eastern

Martin Duane began his career with Sonesta Hotels International in 1983. His career has taken him from the East Coast to the West Coast as well as overseas in executive positions from Food and Beverage Director to General Manager with, among others, Hilton, Fairmont, Omni and Marriott Hotels. He has worked in luxury resort hotels as well as large casino resorts. Mr. Duane joined The Service Companies in July of 2009 as a Corporate Director of Operations. He was promoted into his current role, overseeing the entire Eastern Region, in September, 2015.


Regional Vice President - Central

Victor Vargas joined the company in 2002 as a Third Shift Kitchen Attendant in Biloxi, Mississippi. He quickly moved up the ranks to Supervisor and took increasingly larger roles with the company, including Project Manager in Tunica and Memphis, Director of Operations, and Vice President of Continuous Improvement. Prior to joining The Service Companies, Mr. Vargas was a Town Site Manager for The Southern Peru Copper Corporation. He holds a degree in Business Administration and a post-graduate degree in Management.

Michele Kline

Regional Vice President, Western

Michele Kline joined the company originally in 2002 as a Casino Attendant in Northern Nevada. From then to 2010 she was appointed to various management positions of increasing levels of responsibility in the operations and training functions of our organization. Michele spent a few years abroad working with several large brands in operations restructuring and received her certification in Kaizen and Total Quality Management. She returned to The Service Companies in October 2015 as the Vice President - Western overseeing our West Coast territory.

Laurie Katinos

Corporate Director of Operations

Laurie Katinos joined The Service Companies in January 2009 as Corporate Director of Operations with a concentration in the Housekeeping areas. Prior to joining The Service Companies, Mrs. Katinos was with Hyatt Hotels Corporation's headquarters as a Corporate Rooms Manager overseeing all domestic housekeeping operations. In prior years she has served as a senior operations manager at various locations ranging from luxury resorts, urban and large convention properties. In her current role, Mrs. Katinos is responsible for all The Service Companies Housekeeping Operations, Training and new product development.

Nikki Bernal

Corporate Director of Human Resources

Nikki Bernal is a graduate of Miami Dade College with a degree in Business Administration. Ms. Bernal has been with The Service Companies for 20 years, progressing from senior administrative roles through every position in the Human Resources function. She is responsible for overseeing the rigorous background and E-Verification process for all employees, as well as managing the Human Resources department in the Eastern region. She was promoted into her current role of Director of Human Resources of the East Coast in 2011.

Anjuli Ganguly

Vice President of Human Resources and Talent Acquisition

Anjuli Ganguly started with The Service Companies in 2011 as Human Resources Manager for the Shreveport, Louisiana region. She has been promoted multiple times during her tenure with The Service Companies. In her current role, Anjuli is responsible for Talent Acquisition and works within our Associate Success and Retention team to make The Service Companies the chosen employer in the industry. Prior to working for The Service Companies, Anjuli spent several years working for a Silicon Valley start up company. Anjuli has a SPHR certification as well as an MS in Industrial and Organizational Psychology.

Richard Smith

Vice President-Operations, JRS International

Richard Smith joined JRS International in 1990 as a front-line window cleaner. Over the ensuing years, Mr. Smith continued to assume larger roles with the company culminating in his current position in 2013 overseeing all company operations for the Southeastern United States, Caribbean and Mexico.

Chris Coffman

Vice President-Operations, JRS International

Chris Coffman joined JRS International in March 1992 as a window cleaner in Hilton Head, SC. Chris continued to grow with JRS International and now manages over a hundred window and chandelier cleaning clients in 37 locations. Chris also oversees employee staffing & training, safety, and customer contracts & support for The Service Companies's chandelier and window cleaning operations.