Management Team

Martin Duane

Vice President - Operations

Martin Duane began his career with Sonesta Hotels International in 1983. His career has taken him from the East Coast to the West Coast as well as overseas in executive positions from Food and Beverage Director to General Manager with, among others, Hilton, Fairmont, Omni and Marriott Hotels. He has worked in luxury resort hotels as well as large casino resorts. Mr. Duane joined The Service Companies in July of 2009 as a Corporate Director of Operations. He was promoted into his current role, overseeing the entire Eastern Region, in September, 2015.

Stephanie Leger

Vice President - Operations, Housekeeping and New Openings

Stephanie joined The Service Companies in March, 2016 as a Corporate Operations Manager, and assisted with several account openings and the auditing of existing accounts. She has over 16 years experience in the hospitality industry. Prior to joining our team, Stephanie held numerous leadership roles at five-star luxury hotels in New York City, and also worked for Forbes Travel Guide visiting hotels in China as a mystery shopper and rating them based on their service. Stephanie was promoted to her current role in June, 2018, and will be overseeing the opening of new properties.


Vice President - Operations

Victor Vargas joined the company in 2002 as a Third Shift Kitchen Attendant in Biloxi, Mississippi. He quickly moved up the ranks to Supervisor and took increasingly larger roles with the company, including Project Manager in Tunica and Memphis, Director of Operations, and Vice President of Continuous Improvement. Prior to joining The Service Companies, Mr. Vargas was a Town Site Manager for The Southern Peru Copper Corporation. He holds a degree in Business Administration and a post-graduate degree in Management.

Laurie Katinos

Corporate Director of Operations

Laurie Katinos joined The Service Companies in January 2009 as Corporate Director of Operations with a concentration in the Housekeeping areas. Prior to joining The Service Companies, Mrs. Katinos was with Hyatt Hotels Corporation's headquarters as a Corporate Rooms Manager overseeing all domestic housekeeping operations. In prior years she has served as a senior operations manager at various locations ranging from luxury resorts, urban and large convention properties. In her current role, Mrs. Katinos is responsible for all The Service Companies Housekeeping Operations, Training and new product development.

Nikki Bernal

Director of Human Resources

Nikki Bernal is a graduate of Miami Dade College with a degree in Business Administration. Ms. Bernal has been with The Service Companies for 20 years, progressing from senior administrative roles through every position in the Human Resources function. She is responsible for overseeing the rigorous background and E-Verification process for all employees, as well as managing the Human Resources department in the Eastern region. She was promoted into her current role of Director of Human Resources of the East Coast in 2011.

Leslie Oaks

Director of Human Resources - Central Region

Leslie Oaks joined the company in 2010 as a Human Resources Representative in the Tunica, MS area. She was promoted to Human Resources Manager in 2011 and eventually promoted to her current role of Director of Human Resources for the Central Region. Prior to work working for The Service Companies, Leslie worked in Human Resources for a non-profit agency and spent several years in Human Resources with Harrah's Entertainment. Leslie is responsible for overseeing the Human Resources functions for the Central Region.

Anjuli Ganguly

Vice President of Human Resources and Talent Acquisition

Anjuli Ganguly started with The Service Companies in 2011 as Human Resources Manager for the Shreveport, Louisiana region. She has been promoted multiple times during her tenure with The Service Companies. In her current role, Anjuli is responsible for Talent Acquisition and works within our Associate Success and Retention team to make The Service Companies the chosen employer in the industry. Prior to working for The Service Companies, Anjuli spent several years working for a Silicon Valley start up company. Anjuli has a SPHR certification as well as an MS in Industrial and Organizational Psychology.

Teresa Agustin

Corporate Director of Training and Strategic Operations

Teresa has been with The Service Companies since August, 2016. As the Corporate Director of Training and Strategic Operations, she oversees the training of our associates company-wide and our employee engagement initiatives. Prior to joining the company, Teresa acquired over 20 years of experience in the hospitality industry in various parts of the world, and has held multiple roles in Sales, Operations and Marketing departments. She has worked for Pan Pacific Hotels and Resorts, Oakwood Worldwide and MGM Resorts International in Las Vegas.

Richard Smith

Vice President-Operations, JRS International

Richard Smith joined JRS International in 1990 as a front-line window cleaner. Over the ensuing years, Mr. Smith continued to assume larger roles with the company culminating in his current position in 2013 overseeing all company operations for the Southeastern United States, Caribbean and Mexico.

Chris Coffman

Vice President-Operations, JRS International

Chris Coffman joined JRS International in March 1992 as a window cleaner in Hilton Head, SC. Chris continued to grow with JRS International and now manages over a hundred window and chandelier cleaning clients in 37 locations. Chris also oversees employee staffing & training, safety, and customer contracts & support for The Service Companies's chandelier and window cleaning operations.